Accessibility policy

1. PURPOSE AND SCOPE

AARDVARK is committed to excellence in serving all customers, including people with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This policy establishes the accessibility standards for customer service, employment, information and communications, transportation, and the built environment, ensuring our services are accessible to everyone.

2. POLICY STATEMENT

AARDVARK strives to ensure that its policies, practices, and procedures are consistent with the following principles as outlined by the AODA:

• The provision of goods and services to persons with disabilities will be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use, or benefit from the goods or services.
• Persons with disabilities will be given an opportunity equal to that given to others to obtain, use, and benefit from the goods or services.
• AARDVARK will take into account individual needs when providing goods and services.
• Persons with disabilities are allowed to use personal assistive devices to access and benefit from our goods and services.

3. TRAINING

AARDVARK will provide training to all employees, volunteers, and others who deal with the public on our behalf, and all those who are involved in the development and approvals of customer service policies, practices, and procedures. Training will include the following:

• The purposes of the AODA and the requirements of the accessibility standards.
• How to interact and communicate with persons with various types of disabilities.
• How to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• How to use equipment or devices available at our premises or otherwise provided by AARDVARK that may help with the provision of goods or services to persons with disabilities.
• What to do if a person with a disability is having difficulty accessing AARDVARK's services.

4. FEEDBACK PROCESS

Feedback regarding the way AARDVARK provides goods and services to people with disabilities can be made by email, telephone, or in in-person. All feedback, including complaints, will be directed to Neil Townsend. Customers can expect to hear back within 72 hours.

5. MODIFICATIONS TO THIS OR OTHER POLICIES

Any policy of AARDVARK that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

6. ACCESSIBILITY PLAN

AARDVARK will develop, maintain, and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers and meet its requirements under the AODA. This plan will be reviewed and updated at least once every five years.

PRIVACY AND SECURITY

Aardvark Design Solutions Inc. adheres to rules, legislated and self-imposed, to safeguard your privacy. The rules are established by this Privacy Policy, the Code of Business Conduct (applying to our directors, officers, and employees), as well as industry guidelines and applicable law. Aardvark Design Solutions Inc. develops and maintains procedures which implement these rules and shall not collect personal information indiscriminately. Both the amount and type of information collected shall be limited to that which is necessary to fulfill the purposes identified. Complete privacy, confidentiality, and security are not yet possible over the Internet. Therefore, Aardvark Design Solutions Inc. shall not be responsible or liable for any harm or loss which may be suffered by any party resulting from the use, communication, or transmission of any information, including private, confidential, or sensitive information to or from this website.

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